**Join our CP360 Family, today!** **Who We Are**: We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We are proud to call ourselves innovative leaders in the industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 12 years ago. We are Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand. At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. We believe in thinking and acting differently. We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you're excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. **Who You Are**: You are someone who enjoys providing excellent customer service with strong problem solving and empathy skills. You are a self-motivated, eager to learn, and display a positive attitude to achieve positive performance results every day. - Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types - Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment - Self-motivated and able to master complex software - An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities - Quickbooks/accounting knowledge a plus - Become a product expert and develop creative solutions and workflows that best meet customer needs o Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes - Champion customer needs by sharing feedback and concerns with internal stakeholders **Job Skills Qualifications**: - Must possess excellent oral communications skills - Be able to work in high pressure situations - Must demonstrate a pleasant « can do » attitude - Ability to adapt to rapidly changing circumstances **Follow us on**: Linkedin: ContactPoint 360 Facebook: ContactPoint 360 Instagram: ContactPoint 360 Twitter: ContactPoint 360