Explore a Lifelong Career at Medtronic We are a mission-driven leader in medical technology and solutions, committed to ensuring quality, affordable healthcare worldwide. The Customer Service Manager will be responsible for leading and managing the customer service team to ensure an exceptional experience for our customers. This role involves overseeing the daily operations of the department, developing strategies to improve customer satisfaction, and collaborating with other departments to resolve issues and enhance processes. Key Responsibilities: - Supervise and direct the customer service team, ensuring performance and quality objectives are met. - Develop and implement customer service policies and procedures. - Resolve complex customer issues and handle complaints effectively. - Collaborate with other departments to improve the customer experience and optimize internal processes. - Train and develop the customer service team staff. - Lead and direct project teams engaged in global initiatives across functional and regional organizations. Requirements: - Bachelor's degree in business administration or a related field. - Minimum five years of experience in customer service, managing operations and process execution. - Excellent communication, presentation, and leadership skills. - Proficient in English, both verbal and written communication skills. - Previous experience leading high-volume outbound call center teams. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.