Build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The role involves leading a team of excellence managers across various regions, overseeing the operational performance of the KNIL Control Tower and logistics service providers (LSPs), as well as handling business analytics. The position serves as the first point of contact for troubleshooting escalations and collaborates closely with the Business Manager to develop SOPs and implement changes. Your Responsibilities Delivery of operational services by coordinating related activities across all Control Towers against SLA Development of a strong working relationship between business management and operations aiming for one common target – creating a cohesive team delivering operational excellence Point of contact/escalation for customer concerns at the appropriate counterpart level Active monitoring of the LSP performance and integration of the existing relationships with the relevant LSPs in scope Lead regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes, and define future prevention actions. Identify areas of improvement, track root causes and define actions for prevention in the future Maintain and update customer SOP in close collaboration with Business Manager Your Skills and Experiences Bachelor's University degree in International Business or related fields Experience in Freight Forwarding (Air, Sea, Road) Experience in Supply Chain optimization and operational performance improvement Experience with cross-regional or global collaboration in a multinational environment Fluent in English Good Reasons to Join At Kuehne+Nagel, we are committed to combining excitement with a company culture that puts people first. You can expect excellent training programs, competitive compensation, employee discounts, benefits packages, and much more. We are one of the leading logistics companies with offices worldwide. With us, you will get not only your next job but also a career opportunity. Join us now! #J-18808-Ljbffr