**Location**: Medellín, Colombia **Type**: Hybrid - Monday to Friday (3 days on-site 2 days remote) **Schedule**: Monday to Friday **Contract Type**: Permanent **Pay Rate**: Competitive and based on experience We are seeking a Retention Specialist to join one of our amazing clients. In this role, you will support the Commercial Area Management in the Customer Retention and/or Insured area. Your goal will be to achieve a high percentage of insureds who renew their contracts with the company. You will negotiate with insureds and provide various alternatives or options within our plans to retain customers. **Functions and Responsabilities**: - Prepare semiannual progress reports on goals, detailing reasons why some insureds chose not to renew. - Engage in telemarketing, follow-up, and debt collection activities. **Minimum Requirements (Knowledge, Skills, and Abilities)**: - Higher education in Sales, Marketing, or a related field. - Proficiency in English (90%). - Experience in Pre-paid Medical Insurance. - Proven experience in Quality Customer Service. - Knowledge and efficient use of utilities. - Proactive attitude. - Effective Communication skills, both oral and written. - Ability to work under pressure and meet deadlines. - Dynamic and energetic personality. - Strong interpersonal skills. - Ability to follow oral and written instructions accurately. - and substance-free workplace to ensure the safety and well-being of all employees.** At ttg**, 'We believe in making a difference One Person at a Time,' **ttg OPT.