Job Responsibilities Manage, oversee, and lead a team of Team Managers. Be responsible for hiring, training, motivating, and coaching subordinates, assessing performance, and providing helpful feedback and training opportunities, as well as providing necessary support and direction to achieve targets and improve overall satisfaction. Be the first contact point and information source for Team Managers regarding daily duties, procedures, and any necessary improvements or changes in company policies. Ensure subordinate team members execute daily duties according to company standards, fulfill set targets, and strive to reach new achievements by observing results on a monthly basis and providing regular feedback. Maintain a safe, secure, and comfortable work environment for subordinates. Complete formal evaluation of staff quarterly using all available management tools. Maintain continuous and properly organized communication flow within the team, with subordinates, and with other departments. Maintain quality service of live game presentation by enforcing quality and service standards, reporting quality and service problems, identifying possible solutions, and recommending system improvements. Be responsible for procedures efficiency and the development, as well as timely update, of manuals. Liaise and cooperate with colleagues and other departments, working flexibly. Participate in and organize projects, social activities, and events aligned with business and department needs. Gather and analyze data, identify, and suggest potential improvements of main KPI criteria (SGC, performance, and other product metrics), as well as decrease absences, lateness, emergencies, and other disciplinary cases. Present regular reports to management and peers on team progress and KPI forecasts, escalating issues as needed. Location On-site JOB Edificio Torre La Vega, Cra 43A #1a Sur-267, El Poblado, Medellín, Colombia Tigo Sede Principal, Rivana Business Park Cra. 48 #20-45v Minimum Requirements Higher education preferable in business administration, management, or related fields. Full professional working proficiency in English and Spanish, written and verbal. Experience with standard software applications, including MS Office and Windows. High knowledge and expertise in game procedural processes, techniques, strategy, and rules. Strong people management skills. Leadership, delivering feedback, and coaching skills. Excellent organizational and time management skills. Results-driven attitude. High sense of responsibility. Excellent oral and written communication skills, time management, and strong interpersonal skills. #J-18808-Ljbffr