About the Role We’re seeking an Entry-Level Payroll Specialist who is eager to learn, detail-oriented, and motivated to build a career in payroll within a fast-paced SaaS company. This position is ideal for someone with foundational knowledge of U.S. payroll and a passion for customer service, data accuracy, and process improvement. As a key member of our payroll operations team, you’ll help ensure timely and accurate payroll processing while acting as a first-line responder for internal and external inquiries. You’ll gain experience across multiple systems and workflows while learning the nuances of multi-state U.S. payroll, SaaS service delivery, and operational compliance. Key Responsibilities Client-Facing & Support ● Serve as the first point of contact for payroll-related inquiries, offering timely responses and triaging to appropriate teams when needed. ● Make outbound calls or follow-ups with clients and team members to clarify payroll data and ensure timely resolution of outstanding items. ● Provide professional, courteous support that aligns with our company’s service standards. Payroll Processing & Back Office ● Enter and maintain accurate payroll and employee data in the CRM and payroll systems. ● Verify employee attendance and hours worked and ensure the correct calculation of wages, overtime, bonuses, and leave balances. ● Confirm appropriate deductions and tax withholdings based on federal, state, and local requirements. ● Prepare and distribute earnings reports and payroll summaries. ● Investigate and resolve payroll discrepancies quickly and accurately. ● Prepare payroll-related reports for internal teams and audits as needed. ● Maintain confidentiality and ensure compliance with labor laws and company policies. Operational Agility ● Navigate and manage multiple systems, tools, and workflows simultaneously. ● Assist with continuous process improvement by providing feedback and supporting the implementation of new tools or procedures. ● Stay organized and maintain task tracking to ensure no missed deadlines, even when managing multiple assignments. What You Bring ● 1–2 years of exposure to U.S. payroll operations, systems, or procedures (including internships or part-time work). ● Familiarity with payroll software (e.g., QuickBooks, ADP, Paychex) and CRMs is preferred. ● Strong data entry and organizational skills with high attention to detail. ● Clear and professional verbal and written communication in advanced English. ● Comfort handling both incoming and outgoing client calls professionally. ● Ability to multitask in a fast-moving, team-oriented environment. ● Experience working in or supporting a remote, SaaS, or tech-enabled service company is a plus. ● Prior experience in customer service, admin support, or operations is beneficial. What We Offer ● A hands-on learning opportunity in a dynamic SaaS payroll environment. ● Career growth potential with exposure to best practices in payroll tech and operations. ● Training, mentorship, and tools to develop your skills and payroll knowledge. ● A collaborative, supportive, and remote-friendly team culture. We´d love to hear from you if you want to start your payroll career and thrive in a tech- driven, people-first environment. Tipo de Contrato: Prestación de servicios Rango Salarial: de $ 2´000.000 a $ 3´000.000 Dependiendo la experiencia. Modalidad: 100 % Remoto. Job Type: Full-time Language: - Inglés (Required) Expected Start Date: 22/08/2025