Associate CDZ - Customer Support Operations Summary of the Job: The successful candidate will be responsible for supporting customs operation offices in the United States by creating and updating files in the Kewill ISF system, as well as validating information on various platforms. Key Responsibilities We are looking for a highly organized and detail-oriented individual to join our team as an Associate CDZ. The key responsibilities of this role include: - Verifying documents and ensuring the accuracy of information to fill ISF for US OFRI. - Entering exception codes when there is a late ISF filing. - Filling ISF for US OFRI. - Continuously improving processes to avoid errors (QMs) through collaboration with the team. - Supporting transition activities and providing operational excellence for CAE & MLI offices. Requirements and Skills To be successful in this role, candidates should possess the following skills and qualifications: - Bachelor's degree in Industrial Engineering, Business Administration, International Business, or a related field. - Excellent verbal and written communication skills, as well as business skills in English (B2) and Spanish. - Good level of MS Excel and other MS Office tools. - Customer service and communication skills. - Teamwork and autonomy. About DHL DHL is a global logistics company with over 400,000 shipping professionals united by a passion for logistics. We operate in a unique environment that combines the innovation of a start-up with the power of an international organization.