Build and promote strong relationships with colleagues, designing customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role The role involves leading the onboarding processes of logistics service providers (LSPs) according to customer requirements, overseeing the operational performance of the KNIL Control Tower and LSPs, as well as handling business analytics. The position serves as the first point of contact for troubleshooting escalations and collaborates closely with the Business Manager to develop SOPs and implement changes. Your Responsibilities - Deployment of KN products and personalized settings according to customer requirements - Developing a strong working relationship between business management and operations aiming for a common goal – creating a cohesive team delivering operational excellence - Serving as the point of contact/escalation for customer concerns at the appropriate level - Active monitoring of LSP performance and maintaining existing relationships with relevant LSPs within scope - Leading regular (monthly, quarterly) management meetings with LSPs to identify areas of improvement, track root causes, and define future prevention actions - Identifying areas of improvement, tracking root causes, and defining preventive actions - Maintaining and updating customer SOPs in close collaboration with the Business Manager Your Skills and Experiences - Bachelor's degree in International Business or related fields - Previous experience in 4PL and Freight Forwarding (Air, Sea, Road) - Experience in Supply Chain optimization and operational performance improvement - Experience with cross-regional or global collaboration in a multinational environment - Fluent English Your Future Team At Kuehne+Nagel, we are committed to combining excitement with a company culture that puts people first. You can expect excellent training programs, competitive compensation, employee discounts, benefits packages, and much more. We are one of the leading logistics companies with offices worldwide. Join us now for not only your next job but also a career opportunity! #J-18808-Ljbffr