This is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Act as the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed architecture, implementing solutions for complex problems and guiding customers to successful data-center infrastructure operations - Communicate regularly with the customer team about ongoing issues If you have a passion for the latest open source technologies, technical support, cloud-native development, data-center technologies such as Openstack, Kubernetes and networking, you will love the Senior Software Support Engineer role at Canonical. The successful Senior Software Support Engineer will have: - BA/BS degree in Computer Science or related technical field - Open source development or scripting experience - Professional experience with either OpenStack, Kubernetes, Ceph and/or Ubuntu - Must be able to speak English fluently - Excellent communication skills and extensive experience in customer-facing positions - High motivation, ability to multi-task and follow-up reliably on commitments - Experience with or willingness to learn new technologies, including LXD, Snaps, MAAS, Juju and Ubuntu - Ability to travel - #LI-Remote_ - #stack_