Join to apply for the HR Specialist Bilingual role at B. Braun Group 14 hours ago Be among the first 25 applicants Join to apply for the HR Specialist Bilingual role at B. Braun Group Get AI-powered advice on this job and more exclusive features. Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks Solves queries which require specific HR knowledge and higher degree of policy interpretation Focuses lies on compliant administrational / transactional tasks and processes in Workforce Admin HR functional area HR Services Specialist Bilingual Job Family Human Resources Job Summary Acts as initial entry for all employees, administers incoming queries, provides HR information and performs transactional tasks Solves queries which require specific HR knowledge and higher degree of policy interpretation Focuses lies on compliant administrational / transactional tasks and processes in Workforce Admin HR functional area Job Description All Key Tasks and Responsibilities are delivered on the SSC scope level Operational excellence - First point of contact for managers and employees for all HR transaction-related queries Promotes efficient and effective delivery of specific process (e.g. contract administration, data administration) by solving complex inquiries that require specific HR knowledge and / or higher degree of policy interpretation. Handles telephone calls and e-mail queries into the HR SSC - Act as first filter Takes ownership of the resolution of callers’ issues, giving guidance & solving problems as the first point of contact whenever possible, refers issues to the HR Back-Office (Specialists) when unable to resolve them personally Ensures that all queries are logged using the enquiry management tool To update the HR database with employee details/amendments Handles general inquiries, supported by answers to predefined questions Provides administrative support Provides process expertise and identifies improvement potential in order to increase efficiency and customer satisfaction Supports training of new agents Provides timely, accurate and value-adding answers to complex HR-related local or global queries from employees and business managers Ensures contact with Strategic / Regional Experts to develop and maintain a detailed knowledge of the designated processes and policies for the countries / business stream / globally covered Responsible for handling the WFA processes including but not limited to: maintaining employee data and files according to country regulations, and preparation/creation of documents and templates Manages data related processes and reviews documentation regarding but not limited to: transfers, offboarding, change requests, job/work changes, leave of absence, end of assignments, terminations Performs ad hoc reporting as needed Delivers country-specific / business stream / global specific training to front office Shares information with relevant colleagues (e.g. Front Office, Teamlead) Interprets policy and solves problems Supports training of new agents Projects / Initiatives / Programs - Communicates policies, directives and processes. Supports HR projects within the SSC, for example, identifying past trends in the SSC in order to recommend improvements / supports in continuous improvement Acts according to global process standards Proactively involved in cross-departmental teams and projects Education Bachelor's degree required Experience & Further Qualifications Fluent English (B2 level) and Organizational Language Required. Professional 1 or 2 year as HR Front office / Customer service experience required (SSC experience desirable). Strong adherence to set rules/SLAs and rules required 2- 4 years of HR experience required, preferably in Workforce Admin area of expertise (SSC experience desirable) Leadership N/A Project Management N/A Intercultural Not mandatory but desirable Employment Conditions Mobility/ Need to travel N/A Competencies & Skills Competency 1 Quality oriented Competency 2 Ability to work under pressure and tough deadlines Competency 3 Administrative excellence Competency 4 Cooperation Competency 5 Detailed and Extensive knowledge of HR Policies Competency 6 Analytical skills and problem-solving capability Competency 7 Organizational skills Competency 8 Technology skills Competency 9 Excellent communication skills Competency 10 Excellent customer service skills Competency 11 Process management skills Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Human Resources Industries Medical Equipment Manufacturing Referrals increase your chances of interviewing at B. Braun Group by 2x Get notified about new Human Resources Specialist jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 18 hours ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia COP7,000,000.00-COP7,500,000.00 1 week ago Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 2 days ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia COP2,000,000.00-COP2,100,000.00 5 days ago Bogota, D.C., Capital District, Colombia 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr