Get AI-powered advice on this job and more exclusive features.Our client is HG Doctors, a premier healthcare provider that has served South Florida since 1979. With specialties spanning primary care, dental, behavioral health, and senior wellness, they are known for delivering compassionate, high-quality service backed by modern technology. At HG Doctors, expect a career rooted in innovation, a workplace that honors your time, and a culture that blends global excellence with local care.Job DescriptionBe part of our client's team as an Operations Manager and take charge of leading their Colombia operations. You will oversee call center and administrative functions, align local execution with global strategies, and ensure high-performance outcomes tailored to the Colombian market's unique needs.Job OverviewEmployment type: Indefinite term type contractShift: Monday to Friday, 8 AM – 5 PM EAST5-day work week20 vacation days in totalFully customized Emapta laptop and peripheralsDirect exposure to our clientsDiverse and supportive work environmentUnlimited upskilling through Emapta Academy courses ( NeededBachelor's degree in Business Administration, Operations Management, or a related fieldFluency in both Spanish and English (required)At least 7 years of experience in operations or general management, preferably with regional exposure in Colombia or Latin AmericaProven ability to lead cross-functional teams and implement complex initiativesStrong understanding of local labor regulations and operational compliance standardsExcellent leadership, communication, and interpersonal skillsSolid financial and analytical skillsExperience in scaling operations and applying industry best practicesPreferred TraitsEntrepreneurial mindset with strong execution focusAdaptable and effective in fast-paced, dynamic environmentsHighly organized with attention to detail and strategic thinkingSkilled in working across cultural, organizational, and geographic boundariesResponsibilitiesOversee Colombia operations, including call center performance, administrative functions, HR coordination, and regulatory complianceAlign local operations with global strategies, goals, and key performance indicators (KPIs)Optimize daily workflows and team performance to ensure high-quality service and operational efficiencyDevelop and implement country-specific policies, procedures, and strategic operational plansMonitor performance using data-driven KPIs and drive continuous improvementsLead recruitment, training, and development of local teams, including department managers and call center leadersEnsure compliance with Colombian labor laws, data privacy regulations, and international standards (e.g., HIPAA, TCPA)Manage budgets, conduct financial forecasting, control costs, and oversee local financial reportingBuild and nurture relationships with vendors, regulatory agencies, and local business partnersImplement corporate systems, technologies, and process improvements at the local levelIdentify and mitigate operational risks to support business continuityRepresent the company professionally in Colombia and uphold its reputationCollaborate with global departments such as HR and IT to ensure aligned and seamless supportYour Future Team at Emapta LatamJoin Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.#EmaptaEraSeniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesHospitals and Health Care and Health and Human ServicesReferrals increase your chances of interviewing at Emapta Global by 2xGet notified about new Operations Manager jobs in Bogota, D.C., Capital District, Colombia.Bogota, D.C., Capital District, Colombia 6 days agoStrategy & Operations Manager - Spanish Speaking Latin AmericaBogota, D.C., Capital District, Colombia 2 weeks agoRetail Operations Manager - MultitiendasBogota, D.C., Capital District, Colombia 1 month agoBusiness Operations Manager - Origin On Demand (Bogota)Bogota, D.C., Capital District, Colombia 1 day agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 3 weeks agoSenior Client Service and Operations Manager (BOG)Bogota, D.C., Capital District, Colombia 2 months agoBogota, D.C., Capital District, Colombia 6 days agoBogota, D.C., Capital District, Colombia 2 days agoOperations & Grants Manager - 0578 - ColombiaOperations Manager- Credit Line/Credit CardBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 days agoBogota, D.C., Capital District, Colombia 8 months agoBogota, D.C., Capital District, Colombia 4 weeks agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoTalent Operations Manager - Remote Work | REF#280946Bogota, D.C., Capital District, Colombia 5 months agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoBogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia CA$30,000.00-CA$48,000.00 1 month agoBogota, D.C., Capital District, Colombia 1 week agoMedia Buyer & Ad Operations Success Manager (Remote)Bogota, D.C., Capital District, Colombia 1 week agoSenior Customer Success Manager (Podcasts)Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months agoBogota, D.C., Capital District, Colombia 4 months agoASSISTANT MANAGER, HELPDESK prisma (AMERICAS)Bogota, D.C., Capital District, Colombia 1 month agoBogota, D.C., Capital District, Colombia 1 week agoBogota, D.C., Capital District, Colombia 2 weeks agoCustomer Success Manager (Podcast Company)Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 month agoWe're unlocking community knowledge in a new way. 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