**About Us** J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. We are a dynamic and growing organization that offers a collaborative environment that rewards hard work. Our professionals serve as trusted advisors to organizations facing high-stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets. **Job Description** We are seeking a motivated Software Application Specialist to assist in the implementation, maintenance, and administration of software applications in our ServiceNow SAM Pro solution. This role offers excellent growth and professional development opportunities in a collaborative environment. Key Responsibilities: - Manage ServiceNow SAM Pro module to meet business needs. - Integrate SAM Pro with other ServiceNow modules as needed. - Generate reports and dashboards to provide insights into our SAM Program. - Administer J.S. Held software applications portfolio. - Document software processes and procedures. - Liaise with business, Technology Services teams, and application vendors to manage applications, support, and contracts efficiently. - Coordinate technical application problems with vendor support teams. - Develop plans and strategies for off-the-shelf and custom-built applications. - Manage application-related projects aligned with project management standards. - Administer applications by managing users, licenses, and contracts. - Ensure successful management and testing of application updates and changes. - Maintain system documentation and knowledge bases. - Plan, coordinate, test, and communicate changes, upgrades, and new services. - Ensure effective end-user training programs. - Identify opportunities for new applications to add business value. - Manage business requests for new applications and drive the procurement process. Requirements:** - Professional level English fluency. - 3 – 5+ years of applications administration or closely related experience. - Bachelor's degree in a technical or technology-related discipline strongly preferred. - Vendor management, contract management, and license management experience. - Demonstrated ability to quickly learn new technologies and platforms. - Demonstrated success in a remote role is strongly preferred. - Ability to develop and effectively maintain internal and external relationships. - Excellent communication and teamwork abilities. - Eagerness to learn and adapt to new technologies. Preferred Qualifications:** - 3+ Years of experience with SAM Pro Administration. - ServiceNow SAM Pro Certified Implementation Specialist (CIS) - Hands-on experience in the following ServiceNow Modules (SAM, ITAM, ITOM/CMDB/Discovery). - 3+ years ITIL/Agile experience - Nice to have - ServiceNow Gen AI experience. - Business process automation experience is a plus. Additional Information: - Prolonged periods sitting at a desk and working on a computer. Benefits:** - Flexible work environment allows employees to work remotely, when needed. - Medical, Dental, and Vision Insurance. - Commuter Benefit. Other Duties:** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available. Equal Opportunity Employer:** J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Seniority Level: Not Applicable Employment Type: Full-time Job Function: Analyst Industry: Business Consulting and Services