SOLO CANDIDATOS BILINGÜES FLUIDOS EN EL IDIOMA INGLÉS SERÁN CONSIDERADOS PARA ESTA POSICIÓN · English Fluency (B2 - C1) Location: Cartagena (ONSITE) Role Description: Provide support in the development of the different operational activities in the accounts/companies of the organization's clients regarding any process in its logistics chain. This support could be through back-office activities and logistics-related calls to monitor the status of the logistics process. Your responsibilities will include handling order shipments, from documentation preparation to ensuring accurate processing. This is an excellent opportunity to contribute to a fast-growing company and advance your career in a collaborative and innovative environment. Responsibilities: Responsible for executing the tasks assigned by the Team Lead Develop an understanding of Customer’s needs and take action to ensure their needs are met Ensuring timely pick-up & delivery of shipments Monitor the entire shipment process, including pick-up, transit, delivery, and container return Interpret and resolve load problems for partner Carriers and Customers concerning customs, shipper/receiver scheduling, and paperwork Assist Team Lead in obtaining Proof of Delivery & Carrier Bill from partner Carriers Review booking information verifying accurate pick-up/delivery information Outstanding organizational & time management skills Meet Customer requirements at every stage of a transaction (dispatching, tracking & tracing, updating TMS, etc.) Requirements: English Fluency (B2 - C1) 6+ months in a call center/BPO environment. Benefits! 2 days off 40 working hours per week High competitive salary Excellent work environment #J-18808-Ljbffr