Are you ready to drive business success by overseeing the onboarding of new customers and supporting applications that facilitate seamless file transfers? This key role involves leading a high-performing team, championing a customer-centric culture, and leveraging broad bank relationships and systems. Key Accountabilities: - Deepen client relationships and leverage broader bank relationships, systems, and knowledge. - Lead a team to achieve high performance and deliver core business and regulatory solutions. - Develop expertise in backend XML schemas and communication protocols (SFTP, FTPS, HTTPS, AS2, Connect Direct). - Cultivate excellent oral and written communication skills to connect with team members and stakeholders. - Exercise critical thinking and problem-solving abilities to break down complex problems. - Embody a true team player mindset, valuing diverse perspectives and opinions. - Foster strong relationships with customers, providing troubleshooting support during onboarding. - Contribute to an inclusive work environment and champion high-performance operations. - Understand and apply Scotiabank's risk appetite and risk culture in day-to-day activities and decisions. - Pursue efficient operations aligned with Scotiabank's Values, Code of Conduct, and Global Sales Principles. Reporting Relationships: Primary Manager: (include secondary Manager if applicable) - Software Engineer Lead Direct Reports: - NA Shared Reports: - NA Education / Experience / Other Information: - Bachelor's Degree in computer engineering, Information sciences or other related field - 2.5+ years of experience in application support or customer support applications. - At least 1.5 year of experience leading onboarding or support teams - Good to have Scrum Master certification. - Must have working knowledge on communication protocols. - Good to have experience building webservices and SOAP requests. - Excellent English verbal and written communication skills. - Team is constantly experimenting with new technologies, so it is important to have high level of tolerance for ambiguity. - Have working experience with Agile delivery methodologies. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.