I’m helping Teravision Games find a top candidate to join their team full-time for the role of Senior IT Support Engineer . You'll manage tools, servers, and networks for a game studio, ensuring support, policies, and stability. Compensation: COP 4M - 6M/month Location: Autopista Norte & Calle 118, Bogotá, Colombia Mission of Teravision Games: "Looking to create amazing games with talented developers? Our team spans across LATAM and is headquartered in Bogotá, Colombia. We're passionate about supporting each other and making our dream of crafting fun experiences for players worldwide a reality. Join us to take on exciting challenges, meet amazing like-minded people, and make unforgettable games together!" What makes you a strong candidate: You are proficient in Virtual private network, Technical support, Server administration, Network architecture, Microsoft 365, Linux operating system. You have +4 years experience in IT infrastructure. English - Fully fluent Responsibilities and more: Responsibilities: ● Manage studio tech tools and services, including repositories, build systems, Google Workspace, backups, security solutions, firewalls, and antivirus platforms. ● Deploy and configure servers, networks, VPNs, and storage systems to ensure availability and performance. ● Design and implement policies, processes, and best practices related to infrastructure. ● Diagnose and resolve issues in systems, networks, software, and hardware. ● Monitor the lifecycle and health of IT equipment and software, and plan updates or replacements. ● Implement backup strategies and disaster recovery plans. ● Provide support to teams, prioritize and assign technical support tickets. ● Maintain clear documentation of incidents, solutions, and updates. ● Stay informed on IT trends and suggest innovative solutions. ● Collaborate with other departments on technical projects and studio-wide improvements. Requirements: ● 4+ years of experience as an Infrastructure. ● Strong knowledge of server administration (Linux & Windows), network architecture. ● Hands-on experience with firewall configuration, VPNs (IPSEC/SSL), cloud + on-premise environments, and scripting (basic level). ● Proficient in managing Active Directory, DNS, DHCP, GPOs, and network shares. ● Familiarity with Google Workspace and Office 365 administration. ● Strong communication and customer service skills for supporting users under pressure. ● Experience working in fast-paced technology environments (video games or software development preferred). ● Ability to work independently and prioritize multiple tasks effectively. ● Intermediate English proficiency for documentation and cross-functional collaboration. ● Excellent attention to detail and commitment to documentation and process compliance. #J-18808-Ljbffr