Patient Experience Coordinator – Front Desk & Phone Support Patient Experience Coordinator – Front Desk & Phone Support Get AI-powered advice on this job and more exclusive features. Job Title: Patient Experience Coordinator – Front Desk & Phone Support Location: Remote (Central Standard Time Overlap Hours) Compensation: $1000-1200 ABOUT THE ROLE Higher Options is hiring for a boutique plastic surgery practice. We seek a friendly, organized, and communication-savvy Patient Experience Coordinator to serve as prospective patients' first point of contact. This role is ideal for someone who thrives on clarity, structure, and social engagement and enjoys making others feel welcome and informed without the pressure of sales. You don’t need a medical background—just a curious mind, professional demeanor, and a drive to communicate clearly and kindly. You’ll field phone calls, provide helpful answers about our services (training provided), and ensure every interaction reflects our patient-first approach. It's important to have a drive to learn about the doctor, her practice and her procedures to ensure the patients have the best first experience possible. KEY RESPONSIBILITIES Reception & Communication Answer inbound calls with professionalism, warmth, and attentiveness Greet patients and guide them through common questions about procedures and next steps Maintain a clear and supportive tone in all conversations, written and verbal Represent the physician’s brand and philosophy accurately and consistently Learn and explain basic details about procedures and services (training provided) Communicate scheduling updates and help patients navigate changes smoothly Collaborate with clinical and administrative staff to ensure a seamless patient journey Administrative Support Manage tasks and communications based on established Standard Operating Procedures (SOPs) Assist with documentation, intake coordination, and light organizational projects during quieter phone periods Keep records and systems up-to-date, avoiding errors through careful follow-through WHO YOU ARE People-Oriented & Positive You naturally put people at ease and enjoy being the first impression of a high-trust, high-integrity service environment Clear Communicator (English C1 or C2) You’re confident on the phone, articulate in writing, and attentive to how you come across in every interaction Organized & Adaptable You follow SOPs and checklists well, yet you can pivot calmly when schedules shift or needs change Learner’s Mindset You’re excited to understand enough about surgical procedures to speak confidently—without needing to be a clinical expert Balanced Personality You blend warmth with reliability, detail orientation with flexibility, and independence with collaboration WHY THIS ROLE MATTERS Our practice is not high-volume or high-pressure. Instead, we focus on quality service, trust, and patient-centered care . The Patient Experience Coordinator is instrumental in setting that tone from the first phone call forward—building comfort and clarity, not closing a sale. If you're looking for a stable, friendly, and purpose-driven environment where you’ll learn every day and grow your coordination skills, this might be the perfect opportunity for you. POSITION DETAILS Job Terms: Full-Time Position: 40 hours/week Potential Benefits: Paid vacation and Colombian holidays Opportunities for Advancement: Grow with these companies and advance in your career Contract Type: CONTRATO DE PRESTACIÓN DE SERVICIOS (The employee is responsible for their own social security and pension payments) Next Steps: We’re excited to learn more about you and see how you might fit into our dynamic team! To move forward, please submit your CV through LinkedIn or email at [email protected]. Once we receive your application, we’ll take a careful look, and if it’s a match, we’ll be in touch with the next steps in our process. If you complete our process, we can often have interviews set up within a few days. Our goal is to ensure you get placed in a long-term position that you love. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service and Administrative Industries Medical Practices, Wellness and Fitness Services, and Telephone Call Centers Referrals increase your chances of interviewing at Higher Options by 2x Sign in to set job alerts for “Receptionist” roles. Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 13 hours ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bilingual Legal Administrative Assistant We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr