Coupa: Empowering Business with Innovative Spend Management Coupa enhances margins through its community-driven AI and industry-leading total spend management platform for businesses of all sizes. Powered by trillions of dollars of direct and indirect spend data across a global network of over 10 million buyers and suppliers, Coupa enables smarter, automated, and profitable business decisions to improve operating margins. Why Join Coupa? Pioneering Technology: We leverage the latest technology to increase efficiency and visibility in spend management. Collaborative Culture: Our culture emphasizes transparency, openness, and teamwork, driven by a shared commitment to excellence. Global Impact: Your work will have a measurable impact on our clients, the business, and our community worldwide. Learn more about life at Coupa on our Life at Coupa blog, where employees share their experiences. The Role of a Technical Support Engineer As a Technical Support Engineer, you will play a key role in supporting enterprise customers using our cloud platform, working within a dynamic global team dedicated to exceeding customer expectations and fostering success. You will utilize your technical expertise to provide guidance on best practices and troubleshoot technical issues effectively. What You'll Do: Respond to 'how-to' questions related to technical configurations for enterprise customers Assist in troubleshooting first and second-level technical issues Collaborate with other teams, including Integration, Operations, and Customer Success, to ensure customer success Manage customer production environments Create knowledge articles for Coupa’s knowledge base What You Bring: Excellent communication skills, both written and verbal Strong technical knowledge, including Linux, Unix, and familiarity with other operating systems Interest in scripting languages (e.g., Bash, Shell, Python) and web technologies (XML, XSLT, DOM, HTML) Ability to clearly articulate complex technical solutions Experience supporting external customers, preferably in enterprise software #LI-HYBRID #LI-MH2 Coupa is committed to equal opportunity and fostering an inclusive work environment. We do not accept inquiries or resumes from recruiters. By applying, you acknowledge reading Coupa’s Privacy Policy , understanding how your data will be used and retained, and consent to the processing of your application for recruitment and future opportunities. #J-18808-Ljbffr