Join or sign in to find your next jobJoin to apply for the Sr. Service Cloud Consultant role at NeuraFlashWhy NeuraFlash:At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.NeuraFlash is looking for a talented Sr. Salesforce Consultant to join our growing Service Cloud practice! You will bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions.You will have the opportunity to:Work with our customers to define requirements, and also propose and deliver solutionsArchitect and build best-in-class implementations of Service Cloud and Field Service LightningConfigure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)Build intuitive solutions around digital channels like chatbots and messagingUnderstand and leverage Salesforce Platform to implement scalable solutionsPartner with our Artificial Intelligence team to create innovative Salesforce solutions for our customersAcquire new technical expertise and understanding of latest Salesforce features and major launchesRequired Qualifications:3+ years project experience in a hands-on position2+ years experience with Salesforce in a development or configuration capacityUnderstanding of Customer Service and Field Service Business Operations with experience solving Complex Use CasesSolid understanding of Salesforce Platform and its architectureBasic understanding of Omni-channel, Knowledge Articles, Chatbots, Case Management, etc.Basic understanding of Service Cloud Object model and relationshipsBasic understanding of Embedded Service Configuration and Email-to-Case + Web-to-CaseExperience building Custom Applications, Lightning Experience, Salesforce Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within SalesforceUnderstanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and GovernanceClient facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application ArchitecturePreferred Skills:Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, Sales Cloud, or Field Service ConsultantB.S. in Computer Science, Mathematics, Engineering, or similar technical degree/ equivalent experienceDetail-oriented and a strong team player with great communication skillsKeeps an open mind and must be flexible to changeWhat's it like to be a part of NeuraFlash?Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team.Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.Flexibility: We value good work, not the hours in which you get it done.Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked.Celebrate Often: We take our work seriously, but we don't take ourselves too seriously.Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware Development #J-18808-Ljbffr