At DiDi Global Inc., we're shaping the future of mobility and transportation. We're a technology company that offers a range of services across Asia-Pacific, Latin America, and Africa, including ride-hailing, taxi-hailing, chauffeur, hitch, and other shared mobility solutions, as well as auto offerings, food delivery, intra-city freight, and financial services. Our Mission We provide car owners, drivers, and delivery partners with flexible work and income opportunities. Our goal is to collaborate with policymakers, the taxi industry, the automobile industry, and communities to solve transportation, environmental, and employment challenges using AI technology and localized smart transportation innovations. We strive to create better life experiences and greater social value by building a safe, inclusive, and sustainable transportation and local services ecosystem for cities of the future. The Role You'll be part of our Passenger Operations Team, working on enhancing the passenger experience across all Spanish-speaking Latin American countries. You'll lead the Affordability Perception vertical and coordinate strategies to improve Safety Perception among our passengers. Key Responsibilities: - Lead Affordability Perception by leveraging communications and product features. - Coordinate with stakeholders to design, execute, and iterate initiatives aimed at enhancing Safety Perception. - Collaborate closely with Product, Marketing, CX, Marketplace, BI, and DS teams to strengthen the value proposition for users and execute data-driven initiatives. - Leverage data analytics to extract insights using Excel, SQL, and Python for data processing, analysis, and reporting. What We're Looking For - Data science, engineering, economics, or other analytically-focused academic background. - At least 2+ years of data analytics, business consulting, investment banking, or operations management experience. - Expertise in data analysis, including strong Excel skills and knowledge of SQL. - Fluency in English and Spanish, with strong communication skills for both technical and business audiences. - Strong ownership mentality, proactive mindset, and problem-solving skills in ambiguous environments. - Previous professional experience in analytical or operational roles is preferred. Why Join Us - We believe in diversity and inclusion, and are committed to promoting equal opportunities for all candidates and employees. - We strive to create a workplace that is free from discrimination and harassment, where everyone can thrive and contribute their best. - We're dedicated to innovation, collaboration, and growth, and are always looking for talented individuals who share our vision.