Help Desk Analyst at SoftwareOne | IT Support Join our team as a Help Desk Analyst at SoftwareOne . This is a full-time position based in Medellín with a hybrid work model. Responsibilities: - Provide quality support services, delivering timely and effective solutions to user requests. - Manage and resolve incidents and requests across different operational areas. - Escalate complex issues through appropriate channels promptly. Job Requirements: Profile: Technician or Technologist in Systems Engineering, Electronic Engineering, Software Engineering, or related fields, with approximately one year of experience supporting users as a help desk analyst. Required Skills: - Customer service at various levels - Experience with management tools - Team support skills - Incident management experience Benefits: - Supportive and inclusive work environment with strong company values - Opportunities for personal and professional development - Health insurance for employees and family members - Disability benefits and employee referral incentives - Recreational spaces and wellness activities We are committed to equal employment opportunities for all applicants and teammates, regardless of race, color, religion, age, sex, national origin, disability, genetics, sexual orientation, gender identity, or expression. Note: This posting is for future opportunities; it does not imply immediate hiring. Your application will be stored for potential future openings matching your profile. #J-18808-Ljbffr Required Skill Profession Aspectos Generales De Rr. Hh.