🚗 Customer Service Representative – Dispatcher Client: ULY 📍 Location: On-site – Medellín (North of the city) ➕ Additional Benefits: - Transportation allowance: COP $162,000 - Monthly commissions: USD $60 based on performance metrics - 🕒 Schedule: Full availability required (Monday to Sunday, 24/7) - 📅 Days Off: 2 days off per week (assigned by operations) 🧾 Job Description ULY is a high-volume contact center seeking motivated Dispatchers to join our growing team! As a Customer Service Representative (CSR), you will be one of the first points of contact for customers, playing a key role in delivering exceptional service and coordinating roadside assistance. 🎯 Key Responsibilities - Answer incoming calls and provide outstanding customer service. - Dispatch roadside assistance services by coordinating with our Provider Network, local service stations, and towing companies. - Schedule drivers and trucks for service requests. - Accurately log and transmit service details in real-time. - Represent the company with professionalism and empathy during every interaction. ✅ Requirements - Excellent telephone and customer service skills. - Ability to work in a fast-paced, high-volume environment. - Strong problem-solving and multitasking abilities. - Willingness to work on-site in Medellín. - Flexibility to work rotating shifts, including nights, weekends, and holidays. 🌟 What We Offer - Competitive salary with fixed and variable components. - Performance-based commissions in USD. - A dynamic and supportive work environment. - Opportunities for growth within a fast-paced industry.