At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Business Enablement/Support All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: Inputs orders received from internal and external customers. Responds to customer queries. Investigates and resolves customer problems. Sets up new accounts in database. Arranges for returns and credits to customer accounts. Validates claims for credits and arranges stock checks for missing or over delivered stock. Provides updates to customers on order status and/or problem resolutions. Collects feedback on customer satisfaction. Maintains and organizes log of calls, query details and responses.