Customer Success Representative – SaaS Industry (Basic React.js / Next.js Understanding) Join to apply for the Customer Success Representative – SaaS Industry (Basic React.js / Next.js Understanding) role at Scale Up Recruiting Partners Customer Success Representative – SaaS Industry (Basic React.js / Next.js Understanding) 6 days ago Be among the first 25 applicants Join to apply for the Customer Success Representative – SaaS Industry (Basic React.js / Next.js Understanding) role at Scale Up Recruiting Partners Get AI-powered advice on this job and more exclusive features. Hi there! We are Scale Up and our client is looking for a Customer Success Manager! About The Company Our client is an innovative SaaS startup focused on helping businesses optimize their pricing strategies through live price testing. Their platform allows companies to easily run pricing experiments on their websites without the need for complex engineering work, helping them find the right price points that drive growth and maximize revenue. About The Position We’re seeking a Customer Support Manager (CSM) to work closely with our clients’ high-value customers, manage their pricing experiments, and provide hands-on support throughout their journey. This is a great opportunity for someone who enjoys combining technical know-how with client communication and wants to work directly with an exciting, growing SaaS product. Key Responsibilities Manage Pricing Experiments: Set up new price experiments for clients inside the platform. Monitor performance and ensure experiments are running smoothly. Share insights and updates with clients, backed by data and screenshots. Client Communication: Host check-in calls with higher-ticket clients on a weekly basis Provide regular updates and respond to client questions. Build strong, supportive relationships focused on client success. Onboarding Assistance: Guide new clients through technical setup, including adding code to their React.js / Next.js codebases. Offer troubleshooting support and ensure smooth implementation. Qualifications Experience in Customer Support or Customer Success, preferably within SaaS. Technical understanding of React.js and Next.js environments (no heavy coding, but able to guide developers). Advanced level of English (both written and spoken) — clear, professional, and confident communication is a must. Strong communication skills — clear, proactive, and client-focused. If this opportunity sounds good to you, send us your resume! Seniority level Seniority level Associate Employment type Employment type Part-time Job function Job function Customer Service Industries Software Development Referrals increase your chances of interviewing at Scale Up Recruiting Partners by 2x Get notified about new Customer Representative jobs in Bogota, D.C., Capital District, Colombia . Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 1 month ago Customer Service Representative (Latin America) Bogota, D.C., Capital District, Colombia $760.00-$980.00 3 weeks ago Public Relations Account Manager (Fully remote) Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 2 weeks ago Remote Administrative Assistant – Operations & Research Support Bogota, D.C., Capital District, Colombia $600.00-$800.00 53 minutes ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia $600.00-$800.00 1 week ago Key Account Manager – Phakic IOLs (Premium Lenses) Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Business Development Representative (BDR) – CRM B2B Chapinero, Capital District, Colombia 1 week ago Business Development Representative (BDR) – CRM B2B Chapinero, Capital District, Colombia 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr