Why SoftwareOne? Success at SoftwareOne is not defined by what you do, but by what you deliver to our customers, to the business, and to the colleagues around you. The employees at SoftwareOne are energetic, agile, and focused on delivering Customer Satisfaction and world-class results. Our leaders motivate and inspire their teams, providing a work environment that offers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline, but are able to work with Speed and manage change in a global economy. We are a leading global provider of end-to-end cloud and software technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation. The role We are pleased to announce an opportunity to join our team as: On-Site Technical Support Apprentice SoftwareOne Full-Time | Bogotá, Colombia | On-site Model As an on-site IT support intern, you will have the opportunity to join a real technical environment where you can develop your skills in the field of information technology. This role is designed to provide you with hands-on experience in user support, equipment maintenance, incident resolution, and basic IT infrastructure management. During your internship period, you will receive guidance from experienced professionals, allowing you to strengthen your technical knowledge, improve your problem-solving abilities, and enhance your communication skills in a professional setting. This experience will prepare you for future roles in technical support, help desk, or systems administration. Key activities you may perform: User assistance and first-level support: Provide basic support for resolving issues with computers, printers, networks, or applications. This includes software installation, peripheral setup, and troubleshooting common errors. Preventive and corrective equipment maintenance: Assist in equipment inspection, cleaning, formatting, and installation of operating systems and software. Ensure devices on-site are functioning properly. IT inventory management: Register and update the inventory of devices, components, and peripherals. Label hardware, track movements, and support IT asset audits. Incident tracking and technical documentation: Create and update support tickets in internal platforms. Document procedures and applied solutions, and follow up on open cases under the supervision of the technical team. What we need to see from you What we expect from you: You should be a student pursuing a degree in Systems Technician, IT Support Technician, Computer Equipment Maintenance Technician, or Data Networks Technician, who is eager to strengthen your skills in information management, data organization, communication with internal and external teams, and coordination of administrative activities in a real corporate environment. Knowledge: Basic handling of Windows operating systems Software installation and configuration Hardware troubleshooting (computers, peripherals, etc.) Knowledge of office tools: Microsoft Excel, Word, and other common office applications Skills and Competencies: Service-oriented attitude and user support focus Assertive and professional communication in work environments Punctuality and commitment to assigned schedules and tasks Teamwork and collaboration with other departments Responsibility and follow-through on technical or administrative processes Proactivity in identifying and solving basic technology-related issues What we offer: We train you to take control of your career! International projects and a multicultural team Mentoring and professional development Positive office environment: team meetings, cultural activities, and more Apply now and we’ll get in touch with you soon! Job Function People & Culture What we expect from you: You should be a student pursuing a degree in Systems Technician, IT Support Technician, Computer Equipment Maintenance Technician, or Data Networks Technician, who is eager to strengthen your skills in information management, data organization, communication with internal and external teams, and coordination of administrative activities in a real corporate environment. Knowledge: Basic handling of Windows operating systems Software installation and configuration Hardware troubleshooting (computers, peripherals, etc.) Knowledge of office tools: Microsoft Excel, Word, and other common office applications Skills and Competencies: Service-oriented attitude and user support focus Assertive and professional communication in work environments Punctuality and commitment to assigned schedules and tasks Teamwork and collaboration with other departments Responsibility and follow-through on technical or administrative processes Proactivity in identifying and solving basic technology-related issues What we offer: We train you to take control of your career! International projects and a multicultural team Mentoring and professional development Positive office environment: team meetings, cultural activities, and more Apply now and we’ll get in touch with you soon! We are pleased to announce an opportunity to join our team as: On-Site Technical Support Apprentice SoftwareOne Full-Time | Bogotá, Colombia | On-site Model As an on-site IT support intern, you will have the opportunity to join a real technical environment where you can develop your skills in the field of information technology. This role is designed to provide you with hands-on experience in user support, equipment maintenance, incident resolution, and basic IT infrastructure management. During your internship period, you will receive guidance from experienced professionals, allowing you to strengthen your technical knowledge, improve your problem-solving abilities, and enhance your communication skills in a professional setting. This experience will prepare you for future roles in technical support, help desk, or systems administration. Key activities you may perform: User assistance and first-level support: Provide basic support for resolving issues with computers, printers, networks, or applications. This includes software installation, peripheral setup, and troubleshooting common errors. Preventive and corrective equipment maintenance: Assist in equipment inspection, cleaning, formatting, and installation of operating systems and software. Ensure devices on-site are functioning properly. IT inventory management: Register and update the inventory of devices, components, and peripherals. Label hardware, track movements, and support IT asset audits. Incident tracking and technical documentation: Create and update support tickets in internal platforms. Document procedures and applied solutions, and follow up on open cases under the supervision of the technical team. #J-18808-Ljbffr