About Us We envision a world where travel companies can innovate freely, accelerating their business while delivering the experiences travelers want and driving change in the industry. FLYR is a technology company that empowers the travel industry to innovate without constraints – unlocking real-time decision making and creating experiences that travelers seek. With FLYR, businesses can improve revenue performance and modernize e-commerce through accurate forecasting, automation, and analytics. Flight Itinerary (Job Description) As an Application Support Specialist in the IT airline industry, you will be at the forefront of ensuring uninterrupted operation of our critical software systems. You will have the opportunity to showcase your problem-solving skills, working diligently to resolve technical issues, and providing essential support to airline staff and end-users. This role offers the chance to work in a dynamic, fast-paced environment, where your technical expertise directly impacts efficiency and customer satisfaction of our airline services. If you thrive in a challenging and collaborative environment, are passionate about the airline industry, and have a strong commitment to quality support, this role provides a rewarding opportunity to make a significant difference. Please note that we require advanced English language proficiency for this position. This is a hybrid opportunity with 3 days in our office in Manizales and 9:00 - 18:00 GMT-5 working hours. What Your Journey Will Look Like (Responsibilities) - Respond to and resolve production incidents, minimizing downtime and impact on operations, preventing SLA violation and hitting SLO targets. - Prioritize and escalate issues based on severity and impact. - Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users. - Collaborate with cross-functional teams to resolve complex technical problems. - Document issue resolution steps and maintain a knowledge base for future reference. - Provide technical support to airline staff and end-users, offering clear and concise instructions. - Communicate effectively with non-technical stakeholders to gather information and explain technical issues. - Assist in deploying software updates, patches, and enhancements. - Identify opportunities for performance improvement and optimization in collaboration with development teams. - Ensure compliance with industry standards and security protocols. - Work 9:00 - 18:00 GMT-5 with 1 hour break. What To Pack For This Trip (Qualifications) - 2+ years of overall experience in IT. - Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). - Proven experience in application support, preferably in the airline industry. Familiarity with incident management processes. - Familiarity with software development methodologies (e.g., Agile, Waterfall). - Proficiency in troubleshooting and technical problem-solving. - Excellent communication and interpersonal skills. - Ability to work under pressure and meet tight deadlines. - Ability to read and investigate scripts in XML/Python. - Basic API knowledge. - Experience in CI/CD, GIT. - Basic SQL knowledge. - Readiness for compensated on-call duties. - Good English written and verbal communication skills. Optional Carry-On (Preferred Qualifications) - Knowledge of airline industry processes and systems is a plus. - ITIL or related certifications are advantageous. - Cloud computing platforms experience. - Experience with monitoring applications e.g. Sentry. - Experience with observability tools e.g. DataDog. First-Class Amenities - Private Medical Insurance. - Bonus for extra-legal transport. - 22 days of vacation. - Internal technology training and tech sessions. - Team building events. Our Commitment to Equality We're committed to growing with intention, having our teams reflect the world around us. We strive to create an environment of inclusion and belonging, where psychological safety, empathy, and human connection are at the center of our leadership principles. This enables us to create better products and have a better work environment, which is good for the bottom line and the right thing to do. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetics, marital status, or veteran status. We comply with applicable state and local laws governing nondiscrimination in employment in every location we operate.