2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Anthology Inc Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include: Providing multi-level database troubleshooting and technical support to Tier 2 Client Support staff Working closely with Tier 2 Client Support staff as well as act as interface between Tier 2 and product development/engineering/third party vendors Working closely with Product Development and implementation teams to resolve client issue Performing fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues along with bug tracking and resolution Addressing software defects and advanced customer issues with timely resolutions Working with QA, Development, and Operations teams on understanding of issues and steps needed to resolve the issues Suggesting enhancements to the existing algorithms and services. Effectively communicate and collaborate with different team members to help inform one another about how to create features without jeopardizing other application or product areas. The Candidate: Required skills/qualifications: 4-7 years of experience in software development Excellent analytical and problem solving skills Excellent interpersonal skills and ability to work in teams Exceptional listening, written and verbal skills Experience writing stored procedures, functions, triggers, and troubleshooting issues in Azure SQL database Good understanding of CI/CD using cloud platforms such as Azure DevOps or similar Understanding of Database structures and database administration principles Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction Fluency in written and spoken English at CEF B2 level or above Preferred skills/qualifications: Good understanding of NLog, Application Insights, Hangfire, Azure File Storage, Web Services via WCF, OData protocol Experience or familiarity with security testing web applications Agile and SCRUM experience Experience troubleshooting and performance tuning SQL Bachelor’s or Master’s degree in Computer Science or Software Engineering Solid understanding of all phases of SDLC This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Engineering, and Customer Service Industries E-Learning Providers, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at Anthology Inc by 2x Get notified about new Technical Support Engineer jobs in Colombia . Bogota, D.C., Capital District, Colombia 2 weeks ago IT Support Engineer - (Customer focused) Bogota, D.C., Capital District, Colombia 2 months ago Customer Success Engineer – Level 1 (IT Help Desk) – Colombia Bogota, D.C., Capital District, Colombia 1 week ago Support Engineer (Security Operations Сentre) Bogota, D.C., Capital District, Colombia 2 weeks ago Mid-level Technical Support Analyst (English and Portuguese), Colombia Mid-level Technical Support Analyst (English and Portuguese), Colombia Bogota, D.C., Capital District, Colombia 3 days ago Senior Support Engineer (Security Operations Сentre) Bogota, D.C., Capital District, Colombia 4 days ago Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr