Job Description To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas - Achieve net profit growth for business - Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards - Engage with the customers in a professional way as specified in the service standards - Ensure customer's needs and expectations are understood and solutions provided - Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer - Convert identified leads into successful sales - Achieve individual targets as set according to appropriate business area or sales plan - Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration - Approve, validate, verify, check and authorise Frontline activities - Comply with governance in terms of legislative and audit requirements - Track, control and influencesales activities with the specific aim to increase sales efficiencies Job Details 30/08/25