Posted on : 15 Feb 2025, Location : Elias Road Job summary: Encompasses the broad range of tasks related to administration, course management, financial management, personnel management, information management, event coordination, customer service, and document management. Job responsibilities: - Financial and Budget Management - Process daily expense reimbursements and maintain financial records. - Maintain student fee records and handle fee collection through Xero system. - Course Management - Assist in scheduling and coordinating courses to ensure smooth operation with instructors. - Maintain and update course schedules, handle registration and financial matters related to enrolment and withdrawals. - Personnel Management - Regularly engage with in-class volunteers. - Help maintain the in-class volunteer system, manage attendance, and collect feedback. 5. Courses and Events Coordination - Assist in planning and organizing promotional activities, courses, gathering and exhibitions. - Maintain contact with volunteers, customers and students to promote collaboration. - Assist in preparing courses materials, venues, coordinating volunteers, and managing equipment. 6. Customer Service - Address inquiries from students and customers, handle complaints and suggestions. - Collect and organize student feedback to help improve courses and service quality. 7. Administrative and Logistics Management - Office Management: Ensure smooth office operations and manage daily administrative tasks. - Document and Archive Management: Ensure archiving, and safekeeping of documents, regularly inspect and update archives to ensure completeness and accuracy. 8. Other Duties - Assist with other ad-hoc tasks. - Complete other tasks assigned by superiors. Skills: - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Familiarity with office equipment (printers, scanners). - Experience with database management and data entry. - Familiarity with virtual communication tools (Zoom, Microsoft Teams). - Experience managing calendars, scheduling appointments, and organizing meetings. - Ability to work well with others and provide excellent customer service. - Strong teamwork skills and a collaborative approach. - Flexibility to handle a variety of tasks and roles. Qualifications: - High school diploma or equivalent is typically required. - Previous experience in an administrative role is often preferred. - Any specialized training in office management or administrative functions. Job Type Full Time Competency Administration,Archiving,Arranging Appointments,Arranging Meetings,Complaint Handling,Customer Service,Data Entry,Office Management,Scheduling,Service Quality,Strong teamwork skills,course management,manage attendance,manage daily administrative tasks,Database Management,Microsoft Excel,Microsoft Office,Microsoft Outlook,Microsoft PowerPoint,Microsoft Teams,Microsoft Word,Xero,Zoom,High School Diploma Qualifications Diploma Minimum 2 years of relevant experience Number Of Open Position(s) 1