The primary purpose of this role is to lead and drive initiatives and strategies within our Trade Working Capital Solutions [TWCS] Operations organization. This position will serve as a key point of contact and gate keeper for our current and future target operational models, ensuring consistency, scalability and alignment with our global standards and objectives across our local geographies and processing centers. In addition, the role requires to act upon global requests within our planned objectives or ad hoc and urgent requests. **Responsibilities**: - Act as the main liaison between LATAM and Global stakeholders to ensure alignment on priorities milestones and planned or ad hoc deliverables. - Serve as cluster gatekeeper for our target operational models, ensuring all processes, activities and implementations adhere to our global and regional standards as well as local regulation and governance - Proactively identify gaps, inefficiencies or risks in current and future operational models among legal entities and propose actionable solutions. - Support the coordination and execution of initiatives across multiple legal entities, ensuring consistency and compliance with local regulators and Citi policies. - Develop and maintain comprehensive documentation, project plans, risk registers, and change management logs as part of sound project governance. - Facilitate regular updates, meetings, and workshops with cross country and cross functional teams to monitor progress and foster engagement and timely execution. - Collaborate with different levels of leadership to ensure stakeholders alignments and proactive decision-making. - Serve as a liaison between our global partners and our local geographies to deliver planned and ad hoc requests in a timely fashion. **Qualifications**: - 8 years of experience in a related role - Effective people management, leadership and development skills - Demonstrated ability to conduct stakeholder management activities - Ability to work under pressure and manage to deadlines for planned and adhoc requests - Ability to work in a fast-paced environment - Consistently demonstrates clear and concise written and verbal communication - Attention to detail and problem solving skills - Project management skills - Strong problem solving skills - Attention to detail and intermediate problem solving skills - Fluency in Spanish and English, both written and spoken. **Education**: - Bachelor’s degree/Univeristy degree - Master’s degree preferred - PMP Certification, a plus - Maintain awareness of product, policy and system enhancements changes. - Provide creative solutions to reduce errors and to ensure adherence to audit and control policies. - Utilize technical knowledge to deliver quality service and achieve operating efficiency. - Perform within departmental procedures and compliance standards to minimize losses to the Firm. - Strong focus on control - Proactive problem solver - High level of adaptability and quick reaction to ad hoc requests. - Flexible/sense of urgency. - Highly detailed planning, organization, and solid execution capability. Multi-tasking a must requirement. - Strong performance record, indicating a self-starter who solves issues as they arise. - Project Management skills - Analytical and organizational skills that can be demonstrated. - Technological Proficiency/ Knowledge. - Strong problem-solving skills. - Must be able to adapt to change in a fast-paced environment and support other segments / industries as required. - Strong interpersonal skills and communication skills, both oral and written. - Analytical and organizational skills that can be demonstrated. - Teamwork/Interpersonal skills.**Job Family Group**: Operations - Transaction Services - **Job Family**: Transaction Capture Services - **Time Type**: Full time - **Most Relevant Skills** Please see the requirements listed above. - **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter.- - View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._