Job Description: We are seeking a highly skilled and experienced Sales and Retention Lead to join our team. Sales & Retention Lead Responsibilities: - Lead a small team of Retention Managers focused on refund prevention and client recovery. - Own and drive key KPIs: retention rate, conversion time, recovery value per case. - Act as a player-coach: jump into complex negotiations while supporting and growing your team's performance. - Develop and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios. - Review team performance daily and coach for speed, accuracy, and effectiveness. Requirements: - 1–3 years of experience in sales, retention, or client-facing roles, preferably with high-ticket services (average check $1000+). - Proven track record of closing deals, overcoming objections, and recovering high-risk clients. - 1–3 years of experience managing small teams — you know how to coach, track KPIs, and drive accountability. - Fluent in Spanish (C1+) — and English proficiency is required (At least B2). - Highly organized, operationally sharp, and motivated by results and speed. - Strong communicator with emotional intelligence, resilience under pressure, and a love for growth. Bonus Points: - Experience in edtech, bootcamps, or fast-growth startups. - Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms. - Background in client recovery, churn reduction, or high-volume case management. What We Offer: - A chance to build and lead a high-performing team from day one. - A clear career path: grow into Head of Retention LATAM as the team scales. - Transparent KPIs, fast feedback loops, and full ownership of your domain. - A supportive, mission-driven company helping thousands of people transform their careers. - A culture built on speed, accountability, and impact — no bureaucracy, just results. - Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement. - Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries. - Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration. - Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation. - ],