Title: Specialist (Finance) OTC Location: GSC BOG Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs. Key Responsibilities: - Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio. - Request and/or confirm payment supports to clients as appropriate. - Follow up on the correct application of payments received by clients. - Keep customer contact information updated in the collection application. - provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy. - Perform account reconciliations with clients as required. - Timely management of balances in favor with clients or with internal areas. - Strict compliance with the collection policy according to the escalations and established times. - Management and compliance with KPI's and assigned budget. - Develop a sustainable relationship with internal and external stakeholders. - Annual update of the process support documentation. - Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts. - Maintain communication with internal/external/third parties to meet customer expectations. - Provide proactive problem resolution and corrective actions to ensure service excellence. Skills / Requirements: - Students/Professionals in fields such as public accounting, finance, business administration, or financial management. - A minimum of 1 years of experience managing accounts payable processes. - Good level of MS Excel and other MS Office tools. - Customer service and communication skills.