We need a highly motivated self-starter to join our CSR team. The Sales Coordinator serves as the first impression of the company, where over 30% of our clients are repeat and referrals and have more than 2,000 positive reviews on Google. The candidate will be responsible for strategically scheduling opportunities for our Roofing Specialists, which requires attention to detail and the ability to communicate with a diverse clientele effectively. The ideal candidate will be passionate about customer service, an exceptional multitasker, have excellent verbal and written communication skills, exercise good decision-making, and thrive in a team environment. Schedule : 8:30am – 5:00pm PST QUALIFICATIONS: 3-5 years of customer service experience required Phone experience preferred 2 years Inside sales experience required Minimum 1-2 years live scheduling experience required Minimum 1 year experience with Service Titan or applicable CRM software required Degree or certification related to sales, marketing or business strongly preferred Roofing Industry experience strongly preferred Experience with high inbound/outbound call volumes Strong work ethic and ability to juggle multiple tasks at once Respectful and empathetic to Clients and Team Can withstand sitting for long periods at a desk Can type at least 60-70 wpm KEY RESPONSIBILITIES: Schedule and convert a high volume of incoming calls to sales opportunities Respond timely to a high volume of web-based leads from assigned platforms (e.g., Yelp, Angie’s List, etc.) to convert into sales appointments Scheduling and maintaining a complex calendar, setting up multiple types of appointments, and managing a dynamic schedule in accordance with sales requirements Maintain a high level of inbound and outbound calls to achieve daily, weekly and monthly department goals Effective management of daily schedules for estimation department for same-day openings, reschedules and cancelations Utilize strategic thinking in conjunction with Guardian-provided sales training to achieve highest close rate when scheduling appointments Maintain effective, professional and timely communications with customers and internal departments regarding processes and procedures, short-term and long-term schedules, project issues and installation status Work within industry specific software, Service Titan to coordinate account activities internally Investigate, respond to, and resolve customer and internal questions or concerns with a sense of urgency #J-18808-Ljbffr