Operations Director We are seeking an exceptional Operations Director to lead our team and drive success. - Ensure daily operations exceed expectations and meet client SLAs. - Directly oversee Team Leaders, focusing on KPIs, service delivery, and client satisfaction. - Maintain production levels, service quality, and make proactive adjustments as needed. - Act as the primary point of contact for clients, collaborating with various teams. - Coach and develop direct reports to foster high performance. - Oversee client lifecycle resolution from start to finish. - Create detailed operational reports and data-driven insights. - Drive results through KPI analysis and proactive action. - Ensure profitability through effective resource management. To be successful in this role, you will need: - Proven experience in BPO operations or similar leadership roles (4+ years). - Exceptional communication, organizational, and people management skills. - A KPI- and results-driven mindset. - Experience managing tenured teams and large-scale programs. - Strong analytical and reporting capabilities. - Calm, client-facing presence under pressure. Benefits include: - A growing company with a people-first culture. - Exciting leadership opportunities in a dynamic environment. - The chance to impact real results and build high-performing teams. - Flexibility, development, and strong internal career paths. Join us in shaping the future of operations.