Job Description - HR Generalist (shared service center) (BOG00ZV) HR Generalist (shared service center) - BOG00ZV Company : Worley Primary Location Other Locations Job Shared Services Schedule Full-time Employment Type : Employee Job Level : Experienced Job Posting May 12, 2025 Unposting Date Jul 12, 2025 Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now. Objective: Global role as part of the WES People organization, responsible for ensuring the accurate and timely delivery of people services to Worley's respective markets by partnering with the People Services provider (Capgemini) and assisting the WES Service Delivery Manager. Responsibilities: Work closely with the WES Service Delivery Manager and the Service Provider to ensure efficient, timely, and transaction-accurate delivery of newly transitioned BAU and WES People services to Worley markets. Ensure knowledge documents are maintained according to the designed framework. Participate in daily BAU calls with the service delivery team to help mitigate operational challenges. Drive continuous monitoring of performance metrics through SLA and KPI reporting. Identify continuous improvement opportunities to enhance WES-governed processes, focusing on employee experience and process effectiveness. Interact with People Advisors/Specialist Advisors to design deep-dive processes, prepare SOPs, and support process improvements. Support queries requiring transactional knowledge by design. Act as the first point of contact for raising service issues and initiating escalations. Support the Manager in identifying training needs for Service Delivery Agents and executing action plans. Requirements: Bachelor degree in Administrative or related careers. 8 years of experience in processes from Hire to Retirement / Shared Services / GBS / Outsourcing plans, with experience in Service Delivery in large global organizations or providers, including work with KPOs/BPOs. Deep knowledge of the Hire to Retire process, with specialization in areas such as Workforce Administration or Compensation/Payroll and Benefits Administration. For accessibility adjustments, please mention it in your application. Moving forward together We’re committed to building a diverse, inclusive, and respectful workplace. We provide equal employment opportunities regardless of age, race, creed, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, citizenship, or any other protected basis. We focus on energizing and empowering our people to drive sustainable impact through a culture of belonging, connection, and innovation. We are actively reskilling our workforce to become experts in low carbon energy infrastructure and technology. Join us to broaden your horizons, explore diverse opportunities, and contribute to sustainable change. #J-18808-Ljbffr