The role is part of the Production Services team, supporting Operations systems and providing assistance to Operations and other divisional users across a wide range of applications. These applications are designed to facilitate the successful execution of critical middle and back-office processes, including Settlement, Regulatory Reporting, MIS, and Instrument Data. Skills: Meaningful experience of Java server side, Microservice and system interface development; Java 8/11; Spring; API development; Messaging Services (MQ or JMS); RDBMS Databases (MSSQL or Oracle); Experience of Continuous Integration and Build Repositories; Agile development methods & test-driven development. Job Requirements: Experience: • 3+ years of Production Support experience in a Financial Institution. Technical Proficiency: • Strong knowledge of operating systems, databases, programming languages, networking, and cloud platforms; • Experience with monitoring tools and basic scripting for automation. Problem-Solving and Analysis: Quick identification and diagnosis of issues in complex systems; Root cause analysis and implementation of long-term solutions. Communication and Customer Service: Clear communication with both technical and non-technical stakeholders; Patience and empathy when dealing with users, managing expectations. Incident Management: Ability to handle routine issues and major incidents; Understanding of incident classification, prioritization, and escalation procedures; Experience in coordinating responses and leading bridge calls. Time Management and Organization: Skill in managing multiple priorities and using ticketing systems; Familiarity with ITIL processes and incident management frameworks. Our Core values are focus to inclusion and diversity, all qualified applicants will be considered for employment and will go thru a fair recruitment process regardless of their race, religion, gender identity, sexual orientation, national origin or disability status. Your journey with us begins here!! #J-18808-Ljbffr