**Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. **The team you'll be part of** The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise. **What you will learn and contribute to** The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management. Job Key Tasks & Responsibilities: - Manages the delivery of Nokia products and / or services per the defined scope of customer contract with small / medium business volume and low / medium complexity and risk probability. - Delivers the operational and project one BG / BUs scope to the customer. - Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ). - Assures consistency among project financial, product and service forecast activities. Participates in pre-sales and sales process activities. - Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery. - Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it. - Ensures project contract management process is initiated and executed. - Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance). - Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements. - Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders. - Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope. - Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction. - Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract. - Ensures data in all project-related tools and repositories is kept up-to-date and with high quality. - Conducts thorough risk management for all project risks and opportunities. - Seeks to define new opportunities to expand and renew contracts with the customer. - Leads the project team and may perform some line manager responsibilities. - Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programs as collections of projects managed together for business benefits which may contain an ongoing operations business) - **PMP Certified**. **Skills**: - More than 5 years of experience. - PMP Certified. - English language domain. - Experience in Telco Projects. - Telecommunications Engineer or similar. Job Profile: PMCPMCPMG09 61000583 Impact: Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact. Scope & Contribution: Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically f