As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better. - 120+ locations and growing, along with vast virtual coverage - 1 million+ patients to-date - 2,000+ caring clinicians and support staff serving their communities - Backed by investors such as CVS Health Ventures and Blackstone Horizon **About Us** At Carbon Health, our mission is to make world-class healthcare more accessible to everyone. Our technology-driven model enables patients to access care both virtually (via our mobile app), and in-person (via one of our modern clinics). If you are a creative and innovative thinker looking to revolutionize healthcare in a flexible, collaborative team environment, come and join us to be a part of Carbon Health’s rapid growth plans as we continue to grow, both in size, and what we can offer the world. **About the Role**As a high-paced medical customer service representative, you'll be responsible for efficiently handling customer inquiries, navigating complex billing issues, and ensuring timely resolution. Strong communication skills are crucial for conveying medical information and assisting patients with billing concerns. Adaptability to fast-paced environments and attention to detail are essential for managing a high volume of customer interactions while maintaining accuracy. **What You’ll Do**: - Research and investigate billing concerns - Enter updated billing information into our systems and partner with other teams as needed - Provide input to help elevate process improvements that will benefit patients, clinicians, colleagues and overall operations - Work cross functionally to assist our patients with Carbon Health services - Take patient payments - Maintain operation integrity according to the Carbon Health guidelines **About You**: - Customer Service experience - You have 1+ years of medical billing experience will be a plus - Comfortable working knowledge of Apple products, GSuite, and Excel - You thrive in challenging situations with a focused and calm approach - Deep knowledge of health insurance in general - Strong communication skills - US health insurance and billing experience will be a plus - Certificated English level: C1- C2 - Internet speed/connection of 5 mb down / 2 mb up or higher **More About Us** Based in San Francisco, Carbon Health was founded in 2015 to provide a more comprehensive care experience by integrating doctors, medical staff, pharmacies, labs, insurance providers and specialists, allowing users to receive follow-ups on their treatment plans, assistance managing prescriptions and easy access to lab reports all through a single mobile app. We accept all major insurance plans and currently operate clinics in the San Francisco Bay area, Los Angeles, CA and Reno, NV. **Perks** - Forward-thinking, transparent, and inclusive company culture - Competitive salary, generous paid time off, learning time off, and paid holidays - Comprehensive benefits package including medical, dental & vision insurance - 401k employee contributions, FSA, HSA, and dependent care options - Employee referral bonus program, employee resource groups, and professional development - All benefits dependent on role and eligibility Carbon Health is a leading national healthcare provider with a mission to make high-quality healthcare accessible to everyone. We offer primary and urgent care to nearly two-thirds of the U.S. Leveraging our unique technology platform, we meet patients where they are by delivering care across a variety of access points, including in-person clinics and virtual care. Carbon Health also focuses on value-based care and other value-add services to employers, health plans, health systems and other ecosystem partners. We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.