**Do you thrive on building strong client relationships and driving exceptional results? Are you passionate about guiding clients to success, ensuring their goals are met, and being the trusted face of a team that delivers consistent, proven outcomes?** At **Pressure Washing Marketing Pros**, our niche focus and proven processes ensure consistent, exceptional results for our clients. By specializing in one niche, we’ve mastered marketing strategies that deliver what our clients need to succeed. This means as a **Client Success Manager**, you can focus on building strong, lasting relationships without the constant challenges of managing dissatisfaction—something we know is one of the most demanding aspects of this role in digital marketing agencies. With happy, thriving clients, your work becomes about creating deeper connections and driving ongoing success, and _NOT_ constantly putting out fires. This is the perfect opportunity for someone eager to challenge themselves, embrace feedback, work with other cultures and backgrounds, while growing both personally and professionally. If you thrive on providing exceptional service and embody our core values of **Growth, Honesty, Accountability, and Going the Extra Mile**, we want you on our team. - **IMPORTANT: ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK BELOW WITH A VIDEO WILL BE CONSIDERED**:_ As a **Client Success Manager**working at **Pressure Washing Marketing Pros** you’ll have the chance to: - Represent a company that consistently delivers top-tier results for its clients. - Build lasting relationships with happy and thriving clients across the US, Canada, Australia, and Europe. - Work with a multi-cultural team that embraces diversity and different backgrounds - Work in an environment where client success is the norm, allowing you to focus on driving growth and creating impact. - Be part of a team that celebrates innovation, excellence, and the difference we make in our clients’ businesses. **Benefits**: - Work from anywhere! Fully remote - Join a fun, action-taking international team - Select a career that will CHANGE YOUR LIFE! **Mission/Purpose**: - Support the Chief Operating Officer (COO) and lead the Client Success Team in all post-sale activities, including Onboarding, Kick-Off, Launch, and Success Monitoring. - Lead weekly, biweekly, and monthly client check-in calls, monitor the support inbox, ensure project management and fulfillment are on track, and communicate with clients as needed. - Update team members on obstacles, troubleshoot solutions, and recommend actions for resolution. **Client Retention**: - Address client questions and concerns efficiently to ensure retention and satisfaction. - Work closely with clients, their teams, and business advisors to promote best practices and maintain regular, effective communication. - Recommend and design action plans to drive adoption, resolve issues, and ensure client success. **Client Onboarding**: - Oversee onboarding for new clients or upsells, ensuring communication with agendas, meeting summaries, and clear next steps. **Customer Service Maintenance** - Deliver superior customer service using all available resources to meet client needs. - Assist the Ad and SEO teams with monthly report generation and mid-month updates for operational reviews and outreach. - Attend client meetings, maintain detailed notes, and prepare follow-ups to ensure alignment and progress. **Sales & Reputation** - Identify opportunities to expand campaigns, upsell additional services (e.g., Website, SEO), and secure referrals from satisfied clients. **Project Coordination/Leadership** - Maintain keen attention to detail and improve upon existing processes, SOPs, and checklists. - Clearly and promptly communicate task progress, challenges, and successes with team members. - Lead, mentor, and support Client Success Associates with training, onboarding, client integration, and daily tasks. **Client Technical Support & Training** - Monitor and respond to client-related tasks from the company support inbox or helpdesk. - Provide fast, effective responses and troubleshooting, delegating tasks to the appropriate team members to ensure client performance. **Communication & Reporting** - Maintain detailed notes on all client meetings and communications in the respective client folder. - Assist the Ad and SEO teams with delivering monthly reports outlining the results and how they correlate with the client’s goals. **Qualifications** - 100% Fluent in English - Clean & Clear or American Accent Preferred - Perfect Written English - At Least 3 Years of Experience in the Customer Service Industry - Preferred Marketing or Commerce Background - Strong Tech Skills in the Following Tools: Google Suite, Microsoft Suite, Zoom, Clickup, Slack **Compensation** - **Full-Time (40 Hours/Week)**: Monday - Friday (9 AM - 5 PM EST) - **Salary**: $1,600 - $3,000/month (Based on experience and skills) - **Regular & Reoccur