**Are you a technical enthusiast with a knack for designing and implementing robust solutions behind the scenes?** What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join us a **Customer Support Engineer** for a platform that provides a secure and reproducible environment for product demos. Thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let’s see what it takes **What you will do**: - Take ownership of issues, triage them, and troubleshoot them until they're resolved - Manage escalated issues and ensuring that customers are informed of progress in a timely manner - Maintain working knowledge of the products and services **What you need to succeed in this role**: - Excellent English communication skills (at least C1 for both spoken and written) - Possess at least one web development skills (HTML, CSS, JavaScript, web services) - Previous experience in customer service with a technical focus - Knowledge and skills to reuse and troubleshoot JavaScript snippets - Ability to adapt to new and dynamic environments - Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) **Will be a great plus**: - Degree in computer science or information technology **Benefits and Perks**: - Opportunity to work fully remotely - Inclusive international environment - Compensation in USD - Good bonuses for referring friends - Paid intensive training and probation - Work-life balance - Responsive management interested in your growth and long-lasting cooperation - Greenhouse conditions for self-development **Who we are**: SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and **send your CV in English**, pointing out your outstanding skills! DISCLAIMER