Join to apply for the Analista Controller o de planeación Call center role at Liquitty LIQUITTY COLOMBIA is seeking a Missión Controller or Planning Analyst to join our growing team. We specialize in innovative technological solutions and are looking for a professional passionate about KPIs, monitoring, and metric tracking. Responsibilities Monitor contactability in detail by hour and minute, and develop strategies to track management indicators of personnel. Ensure compliance with expected contact rates by time slot. Upload strategies by time slot in predictive systems (Wolkvox). Determine human resource and mass sizing, ensuring contact rate compliance through sizing and mass formatting. Create internal and external reports related to indicators, projections, heat maps, dialing lists, mass sending schedules, sizing, and operational goals. Perform tasks assigned by the immediate supervisor. Requirements: Professional in administrative or engineering fields, at least in the 4th semester. Minimum of 1 year experience in collection areas. Industries Collection Agencies #J-18808-Ljbffr