Solve Real-Time Threats in a Borderless Tech Ecosystem Build firewalls—and a future. Here, your support isn’t just reactive; it’s strategic. Be the calm behind secure connections, helping global organizations thrive without compromise. This global career path gives you hands-on access to cutting-edge systems and international teams, all from home. Protect, perform, and make your mark in the network security frontier. Job Description Be part of our client’s team as a Technical Support Level 1 specialist, working at the intersection of customer experience and cutting-edge cloud security. You'll act as a trusted advisor, resolve technical issues with precision, and collaborate cross-functionally to support enterprise clients—ensuring seamless, secure connectivity across a global network infrastructure. Job Overview Employment type: Indefinite Term Contract Shift: Monday to Friday, 9:00 AM to 6:00 PM (EST) Work setup: Remote / Work From Home 5 days work week Work from home arrangement 20 vacation days in total Fully-customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar ) The Qualifications We Seek Prior experience in technical support or client-facing troubleshooting roles Strong communication and relationship management skills Experience diagnosing software/network issues Familiarity with support ticketing and CRM tools A proactive approach to tracking customer satisfaction and escalations Your Daily Tasks Research, diagnose, troubleshoot, and resolve customer issues with a positive, can-do attitude Serve as the primary point of contact for customer needs and act as a trusted advisor by understanding their business and aligning solutions accordingly Advocate for customers internally while collaborating with cross-functional teams, including product management, engineering, sales, and finance Track and monitor customer status, identifying both concerns and growth opportunities Contribute to the development and expansion of the Global Support Services About the Client: Securing the Edge, Simplifying the Core Cato Networks leads the charge in Secure Access Service Edge (SASE), fusing network and security into one powerful cloud-native platform. With over $773M raised, $100M+ ARR, and Unicorn status, they’re not just disrupting—they’re dominating. Trusted by 1,800+ global enterprises, Cato simplifies connectivity and fortifies infrastructures, making global access fast, secure, and effortless from any point on the map. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of more than 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #EmaptaEra Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at Emapta Global by 2x Get notified about new Technical Support Specialist jobs in Colombia . Colombia $20,000.00-$40,000.00 13 hours ago Bogota, D.C., Capital District, Colombia COP1,950,000.00-COP1,950,000.00 3 days ago Colombia $20,000.00-$30,000.00 13 hours ago Bogota, D.C., Capital District, Colombia 6 days ago Colombia $20,000.00-$40,000.00 13 hours ago Bogota, D.C., Capital District, Colombia 1 month ago Technical Customer Service Specialist (LATAM) Bogota, D.C., Capital District, Colombia 6 days ago Colombia $24,000.00-$36,000.00 2 months ago Bogota, D.C., Capital District, Colombia 1 month ago Bogota, D.C., Capital District, Colombia 1 week ago (Networking & Cybersecurity) Technical Support Consultant (LATAM) Bogota, D.C., Capital District, Colombia 1 month ago Product Support Analyst I (OVERNIGHT Shift) Bogota, D.C., Capital District, Colombia 1 week ago Product Support Analyst I (OVERNIGHT Shift) Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia $7.00-$10.00 4 days ago Technology Support Analyst I – English & French Support Colombia $11,520.00-$21,120.00 6 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr