Overview We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by ensuring seamless system functionality, driving process improvements, and managing the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management - Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc) to minimize disruptions across Marketing, Sales, Customer Success, and Support teams. - Ensure software updates and package management to keep systems current and secure. - Troubleshoot and resolve system bugs in a timely manner, prioritizing critical issues. - Implement necessary workflow, form, and field modifications as needed. - Evaluate and implement new RevOps tools to enhance operational efficiency. Testing & Deployment - Test changes in sandbox environments, deploy updates to production, and validate post-deployment functionality. - Conduct lead flow testing to ensure RevOps changes do not disrupt demand generation and sales processes. Project Ownership - Manage and maintain the RevOps Roadmap Jira board, ensuring priorities align with stakeholder feedback. - Lead weekly RevOps sprint planning sessions and provide actionable insights. - Oversee large-scale RevOps projects, such as implementing Pandadoc for order management. - Own RevOps reporting that requires integrations across platforms (e.g., Zendesk, HubSpot, VWO, and Salesforce). Process Optimization & Documentation - Develop a deep understanding of lead flow processes and attribution models (e.g., why a lead is categorized as "Other" vs. another channel). - Document the RevOps tech stack, outlining each vendors purpose and function (e.g., in a spreadsheet or similar format). - Identify and implement opportunities for process improvements in revenue operations. Qualifications - Proven experience in Revenue Operations, Sales Operations, or a related role, with hands-on expertise in HubSpot, Salesforce, and Pandadoc. - Strong technical aptitude, with the ability to troubleshoot bugs, manage integrations, and update software packages. - Exceptional attention to detail and experience with testing and deploying changes in a production environment. - Deep understanding of lead flow, attribution models, and CRM systems, with the ability to explain complex processes clearly. - Self-starter with a proactive mindset, able to work independently. - Familiarity with Jira or similar project management tools is a plus. - Strong communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. - Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. - Passion for analyzing and optimizing lead flow processes to enhance revenue operations. If you are an analytical, tech-savvy professional with a passion for revenue operations, we would love to hear from you!