Sportserve is part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the renowned sports betting company and our flagship brand, Dafabet. Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work options on permanent and consultancy contracts worldwide, making us a true global employer of choice. What you'll be getting up to: We are looking to hire a Lead Application Support Engineer to join our Platform and Infrastructure department. This is a challenging, fast-paced, and exciting environment, with plenty of opportunities to influence the technology area. In this role, you will lead the Application Support team in ensuring our customer-facing systems run smoothly 24/7 by responding to alerts and actively monitoring applications and systems. Your responsibilities will include incident mitigation, managing people, creating processes, and maintaining documentation. Responsibilities Proactively identify potential issues in production. Create and present incident reports. Engage with development and operations teams to prepare for upcoming releases. Arrange on-call rotation schedules and shift patterns. Mentor and line-manage colleagues. Participate in the hiring process for Application Support Engineers. Participate in on-call rotations. Requirements Strong verbal, written, and interpersonal communication skills. Experience supporting large-scale applications and systems. Solid debugging and troubleshooting skills, including analyzing logs and audit trails. Experience using and configuring monitoring tools such as Grafana and ELK. Experience configuring, maintaining, and routing alerts. Experience executing automated tasks and scripts to remediate issues or collect information. Applications in English are warmly welcomed. Diversity & Inclusion at Sportserve At Sportserve, we are deeply committed to fostering a diverse and inclusive workplace. We believe in building a team that reflects a wide array of backgrounds, skills, and perspectives. Embracing diversity enriches our work culture and drives innovation and excellence. We are proud to be an equal opportunity employer, where everyone’s contribution is valued and respected. If you’re passionate about technology and looking to start your career in an international, forward-thinking Sports Betting company, we’d love to hear from you. Apply now to become part of our exciting journey! #J-18808-Ljbffr