Senior Product Designer (LATAM - Colombia) We're looking for a Senior Product Designer to join our team at Gladly, a fully distributed company that values remote work, flexibility, and inclusivity. In this role, you'll collaborate with cross-functional teams to craft intuitive and impactful designs for our customer support platform, which integrates multiple channels into a seamless conversation experience. About Gladly: Gladly is a customer-centered AI support platform built around people, not tickets. Our software enables brands like Allbirds, Bombas, Crate & Barrel, and Warby Parker to deliver personal service at scale. We foster a culture of growth, DEIB, and meaningful connections, emphasizing collaboration and innovation. Key Responsibilities: Collaborate with product management, engineering, and design teams Conduct and synthesize user research to inform design decisions Create prototypes, flows, and mockups to align team understanding and deliver excellent products Contribute to product strategy and long-term vision Communicate design ideas effectively to diverse audiences Potential Projects: Enhance agent support tools to provide better context Design more intuitive interfaces for users Develop personalized, friendly AI and human support experiences Explore methods to build trust and improve AI service quality Qualifications: 4+ years of product design experience Ability to work independently and manage ambiguity Strong communication skills Excellent visual and interaction design sensibilities Passion for solving complex problems simply Nice to Have: Experience with B2B products Experience in AI design and products Please include a portfolio in your application. We value diverse experiences and encourage candidates from marginalized groups to apply, even if they don't meet all criteria. Compensation: We provide transparent salary ranges based on location and experience, with final offers reflecting various factors. Why Join Gladly? Enjoy competitive pay, benefits, remote flexibility, and a culture that promotes growth, inclusivity, and impact. #J-18808-Ljbffr