**IT Help Desk** **The Company**: Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business. **Our People**: At Wizeline, we are a team of nearly 2,000 people spread across 25+ countries. We understand that great technology begins with outstanding talent and diversity of thought. Our business was built on doing well and doing good, and our values of Ownership, Innovation, Community, and Diversity & Inclusion are embedded within our company’s DNA. We are committed to offering our Wizeliners the opportunity to create their career path and develop the skills needed to achieve their personal goals. **Community Impact**: We are proud to contribute to local economies by developing technology ecosystems in places like Mexico, Colombia, and Vietnam. We also created Wizeline Academy, a free, community-based education program that teaches high-value skills to workers looking to advance their tech industry careers. As of 2022, Academy has served more than 28,000 students across 675 courses. Wizeliners have the opportunity to upskill by taking Wizeline Academy courses and can also share their expertise by delivering classes to students. **The Role**: **Key Responsibilities**: - Provide day-to-day IT operational support - Provide resolution to the issues raised by the users. - Provide maintenance to company owned IT equipment. - Document procedures, guidelines, and projects where you are participating. - Participate in the design and implementation of IT processes, tools and methodologies to ensure an effective and efficient service delivery. - Evaluate existing processes and translate opportunities into technical requirements, logic, and code. - Communicate and coordinate with IT vendors when required. - Provide advice, evidence and guidance during audit engagements. **Are You a Fit?** Sounds awesome, right? Now, let’s make sure you’re a good fit for the role. 2-4 years of experience with the following skills: - IT Helpdesk Engineer, Support Engineer, SysAdmin or related experience. - Strong communication skills in English. - Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority. - Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations. - Knowledge of operating systems (Mac OS / UNIX). - Proficiency in hardware solutions, and diagnostics: - Computers and mobiles - Printers and - Other peripherals (Mice, keyboards, etc.) - Scripting and automation skills. **Nice to Have** - Basic knowledge of Linux, and Windows. - Basic knowledge in Networking (tunnels, 802.1x, firewalls, Switching, WiFi). - Basic python scripting. - Industry related certifications (ITIL, Network+, A+, CCNA, etc.) **Why You Should Apply**: Still not convinced you should apply? Here are some of the things that make Wizeline different from other technology services companies: **Our Values**: At Wizeline, we value innovation, community, and ownership. Our commitment to diversity, inclusion, and respect fosters an environment where everyone does well and does good. We're proud to be recognized by the Human Rights Campaign Foundation in response to our inclusive corporate policies and best practices for LGBTQ+ employees. **Our Culture**: We offer exceptional career growth and learning opportunities to our employees with skill development workshops, mentoring programs, and support for side projects or entrepreneurial work. We ranked 7th on Expansión’s Super Companies 2021 list. **Our Benefits and Perks**: We offer competitive compensation and employee-centric benefits, including industry-leading maternity and paternity leave, wellness programs, and remote work opportunities. All Wizeliners have access to continuous learning opportunities through Wizeline Academy, including cloud certifications, mentorship, LinkedIn Learning, Udemy, and in-house technical bootcamps developed by our experts in the field. In recognition of our superb employee benefits, we debuted on Quartz’s list of the Best Companies for Remote Workers and ranked 5th on Expansión’s Super Workspaces 2021 list. **Our Global Family**: To support the global nature of our business and help our employees grow beyond their technical skills, we offer free virtual English and Spanish language classes as well as provide immigration support when applicable. Prior to COVID-19, we had a robust Work Abroad program in place, which we plan to continue once it’s safe to do so. **#AllAreWelcomeHere**: Wizeline creates and fosters a diverse, inclusive, and harassment-free wor