Manager, Customer Success, Cybersecurity Payments-R-243436 Mastercard Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Manager, Customer Success, Cybersecurity Payments-R-243436 role at Mastercard Manager, Customer Success, Cybersecurity Payments-R-243436 Mastercard Bogota, D.C., Capital District, Colombia 1 day ago Be among the first 25 applicants Join to apply for the Manager, Customer Success, Cybersecurity Payments-R-243436 role at Mastercard Get AI-powered advice on this job and more exclusive features. Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Role Overview The Services within Mastercard are responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. To drive more consistency and alignment across Customer Success (CS) in Services, we are establishing new Regional Customer Success teams. These teams will play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for the customer experience, this team is accountable for identifying and solving customer issues that prevent them from realizing value from products in fraud and card operations. This team will collaborate with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes include qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the growth and safety of the Mastercard ecosystem. Customer success plays a pivotal role in ensuring that customers achieve their desired outcomes while maximizing the value of the company's products and services. As a Regional Customer Success Manager for threat intelligence products, you will support the development and delivery of cybersecurity and payment fraud intelligence within the region. Responsibilities include managing threat intelligence solution utilization, overseeing regional revenue and risk management, and coordinating product launches. Additional duties involve localizing content (narratives, value propositions), driving market awareness internally and externally, positioning add-on services and consulting for regional sales, and gathering customer feedback to inform global product updates. Developing relationships and engagement with customers to ensure product utilization and value is a crucial part of this role. The primary responsibilities encompass: 1. Customer Engagement: - Engage with stakeholders to assess the viability of proposed solutions and understand cyber threats in financial and payment sectors. - Identify opportunities for optimization to drive customer value and strategic goals through our products. - Articulate key performance indicators related to cost, performance, and optimization, along with relevant insights. 2. Growing the Business: - Leverage Mastercard Services’ offerings to achieve customer goals and realize value propositions. - Identify opportunities for additional Mastercard products to create greater value and impact. - Evaluate business models, partnerships, and agreements to ensure financial viability supported by data. 3. Technical & Program Readiness: - Develop training materials, thought leadership, and customer-facing playbooks to support customer priorities. - Translate complex technical capabilities into effective, customer-centric solutions. - Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products. All About You - Leverage insights from market analysis, customer engagement, and opportunities to inform strategic decisions, drive innovation, and maintain competitive advantage. - Knowledge of payments technology or cybersecurity (threat intelligence or risk management) is a plus. - Experience with tools and technology for data analytics and business intelligence on cyber threats, fraud, risk, and vulnerabilities. - Ability to translate technical capabilities into clear, customer-centric solutions. - Proficiency in analyzing customer metrics to drive success initiatives. - Track record of identifying opportunities to enhance customer partnerships. - Creative problem-solving skills for complex customer challenges. - Enthusiasm for working with diverse, high-performing teams and fostering an inclusive culture. - Experience working with technology, financial services, acquirers, processors, or digital platforms. #J-18808-Ljbffr