Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. ABOUT THIS ROLE This role will be responsible for looking of patterns where money laundering, terrorist financing and/or consumer fraud can be identified. ROLES & RESPONSIBILITIES - The TRG Analyst is in charge of carrying out transactional analysis in real time via telephone or other tools. - Validate the purpose and legitimacy of any transaction that appears unusual or high risk based on customer activity and client profile. - Ensure that transactions process comply with Ria policies, according to local regulations and Ria Colombia policies. - Escalate general trend reports of potential consumer fraud and suspicious activity. - Perform a risk assessment when approving transactions with red flags. - Be in constant contact with clients, incoming and outgoing calls. - Support due diligence procedures (DD and EDD). - Other activities necessary for the position. POSITION REQUIREMENTS - Demonstrate experience in customer service or support role. - Proficiency in using customer service software and tools. - Experience in incoming and outgoing calls with clients as part of the customer support. - Knowledge in terms of SARLAFT and fraud. - High capacity for analysis and focus on details. - Excellent organizational and time management skills. - Ability to perform various tasks simultaneously. - Ability to work together with other teams. - Telephone customer service experience. - Language skills are desirable. - Between one and two years of experience in customer service, profile analysis, real-time transactions. - Desirable to have experience in Compliance / SARLAFT. PERKS & BENEFITS - Hybrid Work Schedule Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(K) plan, Paid Vacation/ Sick Leave and more. Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed. Do you want to work for Ria Money Transfer? Be a part of our team that is driven, open, humble and transparent. #J-18808-Ljbffr