Production Support Expertise This role is responsible for delivering high-quality application support to meet business objectives. The successful candidate will possess expertise in the design and functionality of business applications, with a strong understanding of customers' business processes and products. Key Responsibilities: - Deliver expert-level support for application systems, ensuring alignment with business requirements. - Analyze the impact of application changes across various components, identifying opportunities for improvement. - Estimate Rough Order of Magnitude for new application functionality, considering factors such as effort and cost. - Develop integration and parallel testing criteria to ensure seamless system integration. Requirements: - Minimum 4 years of experience in application development, testing, or business/system analysis. - High school diploma or equivalent required; bachelor's degree preferred. - Fluent English language skills. Technical Skills: - SQL - JAVA - Dialogflow CX experience - Service Now, Dynatrace or Rally Additional Requirements: - Strong analytical and problem-solving skills. - Excellent communication and leadership abilities.