We are looking for a highly motivated and detail-oriented Level 1 or Level 2 Support Technician to join our remote team. In this role, you will serve as the first point of contact for our clients, providing top-notch technical support over the phone, through email, and via our ticketing system. Exceptional customer service skills and a strong focus on attention to detail are critical for success in this role. Key Responsibilities Respond to inbound support requests via phone, email, and ticketing systems. Provide technical assistance and troubleshooting for hardware, software, and network-related issues. Accurately log all support interactions and document solutions in the ticketing system. Escalate complex issues to higher-level technicians when necessary, ensuring clear documentation and communication. Follow standard operating procedures and contribute to improving knowledge base articles. Maintain a high level of professionalism, empathy, and efficiency in every client interaction. Prioritize and manage multiple tickets while meeting service-level agreements (SLAs). Support common platforms such as Windows, Office 365, remote desktop tools, antivirus, VPN, printers, etc Requirements Required Qualifications 1-3 years of experience in a technical support or help desk role (Level 1 or 2). Excellent verbal and written communication skills in English (B2+ level or higher). Strong customer service orientation with a calm and empathetic demeanor. Exceptional attention to detail and the ability to follow documented processes precisely. Solid troubleshooting skills with common operating systems, productivity software, and basic networking. Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Autotask, ConnectWise, or similar). Ability to work independently and stay organized in a remote environment Experience supporting U.S.-based clients or working in a managed service provider (MSP) environment. Technical certifications such as CompTIA A+, Network+, Microsoft MTA/MCP are a plus. Knowledge of Active Directory, Office 365 administration, or remote monitoring tools. Benefits 100% remote work opportunity. Collaborative and supportive team culture. Opportunity to work with international clients and cutting-edge technology. Long-term career development for motivated and detail-oriented individuals. #J-18808-Ljbffr