Job summary Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs. This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. Responsibilities - Provide timely and efficient consulting and process integration services to new SMB partners using Kaseya's IT Complete Suite of solutions (including PSA, RMM, IT Glue, and Security) - Serve as the primary point of contact throughout the entire implementation process. - Manage multiple partner implementation projects while providing both high-level and detailed implementation consulting. - Conduct assessment of partner needs, explain the product features and functionality, and how it relates to the business. Provide best practices for device/system setup to prevent unnecessary support requests. - Define product specifications for the partner and end-users installation. - Respond to partner inquiries and direct the resolution of outstanding issues. - Monitor partner use and adoption of the software throughout the implementations - Help scope implementation and professional services engagements in conjunction with the sales team. - Work alongside internal teams including Tech Support, Partner Success and Sales to elevate our partner experience. - Other duties as assigned. Qualifications - Bachelor's degree in computer science or equivalent experience - 3+ years applicable experience managing technology implementations utilizing software tools - 1+ years of MSP Experience preferred - Knowledge of CRM, ERP, PSA and RMM software and markets - Good Knowledge of Windows Operating Systems and Active Directory - Proficient Microsoft Windows Server and patch management best-practice skills - Experience with Routing, Switching, & Firewall/Edge technologies - Working knowledge of Virtualization solutions such as VMware, Hypervisor. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora